1. Return Period

BLEUCCO, LLC accepts eligible return requests made within 15 calendar days after the date the order is confirmed as delivered.

Return requests submitted after the 15-day return period may be denied.

2. Return Eligibility

To qualify for a return, the merchandise must:

• Be unused, unworn, unwashed and unaltered.
• Be in the same condition in which it was received.
• Include all original tags, accessories and packaging.
• Be accompanied by a receipt, order confirmation or other valid proof of purchase.
• Not contain odors, stains, pet hair, makeup, deodorant marks, damage or other signs of wear.

3. Starting a Return

Before mailing merchandise, contact us at hello@bleucco.com. Include your name, order number, the merchandise you wish to return and the reason for the return.

Do not send merchandise back before receiving return instructions from BLEUCCO, LLC. Returns sent without prior authorization may be delayed or refused.

Merchandise must not be returned directly to the manufacturer or supplier.

4. Non-Returnable Merchandise

Unless required by applicable law, the following merchandise is not eligible for return, exchange or refund:

• Final-sale or clearance merchandise.
• Gift cards or digital gift certificates.
• Personalized, customized or made-to-order merchandise.
• Merchandise that has been worn, washed, used, altered or damaged after delivery.
• Merchandise returned without its original tags or packaging.
• Items that cannot be resold for health, hygiene or safety reasons once their protective packaging or seal has been opened.

A promotional discount does not automatically make an item final sale unless the product page or checkout clearly identifies it as final sale.

5. Damaged, Defective or Incorrect Items

Inspect your order promptly after delivery. Contact hello@bleucco.com within 7 calendar days after delivery if the merchandise arrives damaged, defective or different from what you ordered.

Include your order number and clear photographs showing the merchandise, packaging and reported issue. BLEUCCO, LLC will evaluate the request and, when approved, may provide a replacement, exchange, store credit or refund.

When BLEUCCO, LLC confirms that an item was damaged, defective or incorrectly shipped, reasonable return-shipping costs will be covered or reimbursed by BLEUCCO, LLC.

6. Exchanges

Exchanges are subject to merchandise availability. To request a different size or replacement item, contact hello@bleucco.com within the applicable 15-day return period.

The fastest way to obtain another item may be to return the original eligible merchandise and place a new order after the return has been approved.

BLEUCCO, LLC cannot guarantee that a requested size, color or replacement item will remain available while a return is in transit or under review.

7. Return Shipping

Except when merchandise is confirmed to be damaged, defective or incorrectly shipped, the customer is responsible for all return-shipping costs.

Original shipping charges, expedited-shipping charges and return-shipping costs are non-refundable.

Approved returns should be mailed to the address provided in the return instructions:

Customers should use a trackable shipping service and retain the tracking number until the return has been completed. Shipping insurance is recommended for merchandise valued over $100.

BLEUCCO, LLC is not responsible for returned packages that are lost, damaged, misdirected or not received.

8. Inspection and Approval

After the returned merchandise is received, BLEUCCO, LLC will inspect it and notify you by email whether the return has been approved or rejected.

Returns showing signs of use, wear, washing, alteration, damage or missing components may be rejected or may receive a reduced refund when permitted by applicable law.

9. Refunds

Approved refunds will be issued to the original payment method. BLEUCCO, LLC will generally initiate the refund within 10 business days after the returned merchandise has been inspected and approved.

Your financial institution or payment provider may require additional processing time before the refund appears in your account. BLEUCCO, LLC does not control processing times imposed by banks, credit-card companies or payment providers.

Unless the return resulted from an error by BLEUCCO, LLC, refunds apply only to the approved merchandise and do not include original shipping charges.

10. Late or Missing Refunds

If an approved refund has not appeared in your account:

• Review your bank or payment account again.
• Contact your credit-card company or payment provider to confirm whether the refund is pending.
• Contact your financial institution because additional processing time may apply.

After completing these steps, contact hello@bleucco.com and provide your order number and refund details.

11. Gifts

When an eligible item was marked as a gift at the time of purchase and shipped directly to the recipient, an approved return may be issued as store credit to the recipient.

When an item was not marked as a gift or was originally shipped to the purchaser, any approved refund will be issued to the original purchaser through the original payment method.

12. Refused and Undeliverable Packages

Orders returned because of an incorrect or incomplete shipping address, refusal of delivery, failure to collect the package or another circumstance outside BLEUCCO, LLC's control may be refunded after the merchandise is received and inspected.

Original shipping charges and any carrier fees associated with the returned package may be deducted from the refund when permitted by applicable law.

13. Policy Changes

BLEUCCO, LLC may update this Returns and Refunds Policy from time to time. The version published on bleucco.com at the time of purchase will generally apply to that order, except when a change is required by applicable law.

14. Applicable Consumer Rights

This policy does not limit any non-waivable rights or remedies available under applicable consumer-protection law. When this policy conflicts with a mandatory legal requirement, the applicable legal requirement will control.