1. Order Processing

Orders are generally processed and prepared for shipment within 3–5 business days after payment has been successfully authorized.

Business days are Monday through Friday, excluding federal holidays, company-observed holidays and periods when our fulfillment operations are unavailable.

Processing time is separate from carrier transit time. Orders placed after normal business hours, on weekends or on holidays may begin processing on the next business day.

2. Shipping Carriers

BLEUCCO primarily uses the United States Postal Service (USPS) to ship orders. We may also use UPS, FedEx or another reputable carrier when appropriate based on destination, package size, service availability or operational requirements.

Unless a specific option is presented at checkout, BLEUCCO may select the carrier and service level used to fulfill the order.

3. Shipping Confirmation and Tracking

Once an order has been prepared for shipment, a shipping confirmation containing tracking information will be sent to the email address provided during checkout.

Order confirmations, invoices and shipping notifications are also sent to the email address supplied by the customer.

Tracking activity may not appear immediately after a shipping label is created. Carrier systems may require additional time to register the first scan.

4. Delivery Estimates

Delivery times vary based on destination, carrier service, package volume and circumstances beyond BLEUCCO’s control.

Any delivery date shown at checkout, in an email or on a carrier website is an estimate unless BLEUCCO expressly states otherwise in writing.

BLEUCCO is not responsible for delays caused by carriers, severe weather, transportation interruptions, public emergencies, customs, labor disputes, natural disasters or other events outside our reasonable control.

5. Delivery Confirmation

An order is considered delivered when the shipping carrier records the package as delivered to the shipping address provided during checkout.

Customers are responsible for providing a secure delivery location and for retrieving packages promptly after delivery.

6. Incorrect Items and Shipping Errors

If you receive an incorrect item or merchandise that does not correspond to the order placed through bleucco.com, contact hello@bleucco.com within 7 calendar days after delivery.

Include your order number and clear photographs of the item received, the packaging and the shipping label.

When BLEUCCO confirms that the error was caused by us, we will provide a prepaid return label when a return is required and will cover the reasonable cost of shipping the correct merchandise.

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If an incorrect, incomplete or insufficient address causes the package to be delayed, misdirected or returned to BLEUCCO, the customer will be responsible for any applicable reshipping charges.

Reshipment will occur only after the package has been returned to us, the corrected address has been confirmed and any required reshipping payment has been received.

BLEUCCO cannot guarantee that an address can be corrected after an order enters fulfillment or has been transferred to the carrier.

8. Lost, Missing or Stolen Packages

If tracking shows that a package was delivered but it cannot be located, check the delivery area, mailbox, household members, neighbors, building personnel and any location where the carrier may have left the package.

You should also contact the carrier promptly and request a delivery inquiry.

BLEUCCO is not responsible for theft or disappearance after a carrier has confirmed delivery. However, we may reasonably assist with carrier documentation or a claim when available.

9. Packages Lost in Transit

If tracking does not show delivery and the package appears delayed or lost in transit, contact hello@bleucco.com with your order number.

BLEUCCO may open an inquiry with the carrier. A replacement or refund, when applicable, may be delayed until the carrier completes its investigation or confirms the package as lost.

10. Order Cancellation

A cancellation request may be approved without additional charge only when it is received before the order begins fulfillment or is shipped.

Once an order has entered fulfillment, a shipping label has been created or the package has been transferred to the carrier, we cannot guarantee cancellation.

If a customer refuses delivery or requests cancellation after shipment, the customer may be responsible for original shipping, return shipping, address-correction charges and carrier fees, to the extent permitted by applicable law.

11. Returned and Undeliverable Packages

Packages returned because of an incorrect address, refusal of delivery, failure to collect the shipment or another circumstance outside BLEUCCO’s control may be reshipped after the customer confirms the correct address and pays the applicable reshipping cost.

If a refund is approved instead of reshipment, original shipping charges and carrier fees may be deducted where permitted by law.

12. Shipping Restrictions

Shipping availability may depend on destination, carrier coverage, product restrictions and applicable law. We reserve the right to decline or cancel an order when we cannot lawfully or reasonably ship to the address provided.

Available destinations and shipping methods will generally be shown during checkout.

13. International Orders

International shipping may not be available for all products or destinations.

Unless expressly included at checkout, customers are responsible for customs duties, import taxes, value-added taxes, brokerage fees and other governmental or carrier charges imposed by the destination jurisdiction.

BLEUCCO is not responsible for delays caused by customs review or for packages refused because the customer did not pay required import charges.

14. Changes to This Policy

BLEUCCO, LLC may update this Shipping Policy to reflect changes in our carriers, fulfillment procedures, available destinations or legal requirements.

The current version will be published on bleucco.com with an updated revision date.

15. Contact Information

For questions about shipping, tracking, delivery or an address correction, contact hello@bleucco.com.